Yesterday, I posted a long message on RR3's Facebook page, detailing my second ban, and saying that it was unwarranted etc. since I hadn't done any hacking since then. In the meantime while I waited for FM to answer, another person got somewhat rightfully angry at me, since he felt that I was ruining the game experience for everyone else; he essentially started flaming. I did my best to respond in a kind manner and explain myself, and he seemed to be appeased.
However, the interesting part was when "EA Matt K", the Facebook pipeline to FM, friended me on Facebook. I confirmed, and am waiting for him to initiate contact. I hope this could prove to be the beginning of a relationship between FM and us, and hopefully I may have the chance to be a mouthpiece for the community as a whole. I certainly wouldn't spam him with friend requests as I don't want to discourage him from friending a player ever again. However, we may have a direct new pipeline to talk to the folks down at FM.